Workshop Titles Understanding People & The Art of Communicating With Them Training Carrying Your Marketing to a New Level Delivering Exceptional Customer Service Putting the WOW in Your Customer Service Improving Your Networking Skills

Summary

An organization's ultimate success lies within its ability to create "unique partnerships" between its employees and customers. The term "customer service" has become an ever-popular buzzword. Your employees’ interaction with the customers will directly impact your organization’s level of success. When customers are appreciated and respected, they will be more willing to cooperate with you and your staff. On the other hand, without the proper training, employees will be left feeling stressed and de-valued, which can create low motivation and cause poor customer interactions. These highly interactive and stimulating workshops have been designed to develop your employees’ "World-Class" customer service skills, and at the same time help them to become more resilient. Participants will receive insights and strategies that will help them on a personal level, as well as on a professional level as they deal with their external and internal customers.

Objectives

The workshops will focus on four major areas: 1. External customer service: -- Strategies to help customers feel valued and appreciated. -- Ways to give friendly and courteous service. -- Skills in how to deal with difficult and angry customers. -- Transform complaints into valuable customer feedback. 2. Internal customer service: -- Improving relationships in the workplace. -- Exploring the connection between teamwork and world-class service. -- Understanding the importance of "customer satisfaction". 3. Personal development training: --Enhancing one’s interpersonal skills with "self-esteem" and "enthusiasm". --Insights to create a "positive attitude" when dealing with internal and external customers. --Ideas to enrich communication and listening skills; and interpret non-verbal communication. 4. Presenting a professional image: --Understanding "customer perception" vs. "employee perception". --Tips to stay motivated while projecting and attitude of genuine caring toward the customer. --Ways to project a world-class image when using the telephone.