Workshop Titles Enhancing Your People, Leadership & Coaching Skills as a Manager/ Supervisor Improving Your Communication Skills with Your Employees Understanding Your Staff & The Art of Communicating With Them Motivating Your Staff For Peak Producitivty

Purpose
	This outline has been prepared to stress the need for leadership training in business and government organizations.  The "primary mission" of every employee is to be of service to the citizens in their community.  Leaders who know their jobs well, and have a good working relationship with their staffs and other departments, will find it easier to fulfill this primary mission.

Summary

The ultimate success of any organization is directly linked to the individual successes of the members which make up that system. What this statement says in short is that everyone in the company, organization, or institution is responsible for the success or failure of their group. For growth and advancement to occur, it is essential that every  individual at every level be empowered to produce their full potential.  Upper Management must motivate First Line Supervisors, and First Line Supervisors must motivate their subordinates.  To accomplish this monumental task it is important to realize that no manager or supervisor is born with the skills to guide, direct, and inspire people--these are learned skills. History will show, unfortunately, that many leaders are hired or promoted on the basis of their "technical skills", job experience, or seniority, rather than for their "people skills".  This practice can cause several problems within the organization. For example, without good people skills the leader will not be able to:  1. Communicate the organization’s mission  from upper management to his/her staff members.  2. Communicate employee concerns to upper management.  3. Relay the job duties accurately to his/her subordinates.  4. Fairly evaluate the employee's strengths and weaknesses.  5. Build employee morale in his/her department.   Empowerment results in enhanced self-esteem and increased productivity. When employees are given–and when they seek–opportunities to grow, positive results will spread from an individual’s accomplishments, to a collective organizational achievement.  Everybody wins: the leader, the employee, and the customers/clients they serve.

Outline / Objectives

To assist Directors, Department Heads, and Managers in developing "high quality people skills", training is needed. The workshop components below address several key areas. LEADERSHIP TRAINING     The ultimate power of any organization lies untapped within the minds of its workforce. Effective leadership abilities are the key to drawing out this potential. This component is designed to give managers the skills they need to become successful leaders, while at the same time developing other leaders within the organization. PERSONAL DEVELOPMENT SKILLS     If employees are to produce high quality products or services, it is important that they see themselves as "high-quality people". This unit gives the leader tools to discover and utilize their own personal worth, and skills to build the self-esteem and personal power of their staff. TEAM BUILDING     In order to obtain the maximum efforts from a group of people, a "team" must be formed. This means that different personalities must interact to produce the final results. Each member must be concerned, not only about his/her own needs, but also the needs of others on their team. This section teaches the basics of group dynamics and shows the benefits and rewards that come from group cooperation. EMPOWERMENT AND EMPLOYEE MOTIVATION     When faced with poor performance or lack of motivation from employees, many managers wrongly blame either the employee, or the company hiring process. Therefore, to increase an organization’s chances for success in its respective field, supervisors and managers must have the skills to motivate their employees to the highest level of performance and productivity possible. A motivated staff is the key to moving an organization forward. DIVERSITY TRAINING     A diverse workforce adds richness and strength to any organization. Learning to appreciate differences among people is a major step toward creating a conflict-free work environment. This component will give managers unique strategies to be able to recognize, and utilize, the "strengths" that exists within their diverse work forces. MANAGEMENT AND COACHING SKILLS     The attitude of the leader sets the tone for the work environment that he/she is responsible for. To help employees to stay in line with the organization’s directions and goals, managers must understand how to effectively give and receive feedback. The process of giving feedback is often referred to as "coaching". This component will teach management and coaching skills that can inspire enthusiasm, creativity, and a positive attitude in the people they lead.